Business

My Happy Clients 12

Regardless of the business, you want to have happy clients. Here are some of my thoughts about certain actions that directly or indirectly involve clients and can make clients happy (or sad if not done right): Never let the team’s…

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Utpal Vaishnav

December 14, 2009

#QUALITYtweet Book By Tanmay Vora

I’ve been reading and reflecting upon #QUALITYtweet book for quite some time as an early reviewer. And I think I became a more quality-aware person because of this process! The book offers insights to deal with people, process, and…

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Utpal Vaishnav

December 2, 2009

Four Causes of Poor Performance and What You Can Do About It

Do you know the most common causes of poor performance and even more important, how to deal with that? “Identify the problem, understand the causes that created the problem, decide on a solution and make that solution work.” Now…

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Utpal Vaishnav

October 26, 2009

Seven Tips To Deal With Rationalization

How would you identify when someone is rationalizing? Consider a conversation that involves goals and results. In the conversation, if you hear one or more of the following words, know that you’re listening to someone who’s rationalizing. Here they…

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Utpal Vaishnav

October 12, 2009

How to deal with an insulting email from the boss

You believe you’re doing a pretty good job but your boss doesn’t. She sends you an insulting email stating that you don’t know your job – without any specific instructions about what you have done wrong. How would you…

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Utpal Vaishnav

October 9, 2009

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