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Oh yes, that’s also a part of our service offerings (although it’s not explicitly mentioned). Oh yes, we must open three of new branches in new geographies this year (although my main business is not doing well). Oh yes,…

Often, Delivering is burdened with threats and perils. Every time you stand up, send a text message, write a piece of software code, publish a blog post or write a tweet, you’re exposing yourself to blame. Not just blame,…

Keep complaining; Be a Yes-man; Take shortcuts; Do not tell the truth; Threaten your people; Operate in your own silos; Offer compelling excuses; Opt for short-term, sacrificing the long-term; Show respect only to strong people, not to all; Do…

There are two problems with complaining. First, it doesn’t work. You can complain about your company, your country or your friend’s cooking habits but nothing will change except you’ll end up wasting your time. Second, complaining has a boomerang…